About

Windley Ely is a leading Canadian claims management services firm. Our team combines decades of experience in workers’ compensation, absence management, and occupational health and safety. Our knowledge, resources and services enable us to identify cost saving opportunities and implement cost saving strategies.

WE create a competitive edge for our customers by lowering operating expenses associated with short term disability benefits, and workers’ compensation premiums and penalties.


Incorporated in 1998, WE was established as a workers’ compensation services firm and quickly became the leader in Canadian Workers’ Compensation services through word of mouth referrals. Over the years, the firm has grown to accommodate our clients’ needs and has expanded its services to include Short Term Disability, Attendance Management, and Workplace Accommodation claims management.

WE’s head office is located in London, Ontario, and operates from this strategic location as it is in close proximity to both Ontario’s industrial heartland, and the majority of Canada’s businesses and corporate head offices in the Greater Toronto area. Additionally, WE has a Montreal office where our Québec team handles all of the CSST claims. The WE offices maintain operating hours that accommodate our customers in all of the country’s six time zones.

QUALITY

WE Care

WE manage all customer relationships with professional experts in workers’ compensation and absence management services, with track records of achieving mutually beneficial outcomes to minimize claims related costs.

SERVICE

WE Help

WE ensure our customer have fast access to accurate information. Our customer service philosophy is based on being available, responsive, and accurate. Customer’s questions are quickly answered, often with just one call to our team.

EXPERIENCE

WE Know

WE offer over 200 combined years of experience in the management of workers’ compensation and absence management services. As experts in our field, our loyal customers trust us to achieve results in their best interest.

RETURN ON INVESTMENT

WE Get It

WE can assist in setting a comprehensive strategy to improve workers’ compensation and absence issues, or provide consultation on a single claim resolution. The investment made in partnering with WE is returned in money saved on STD benefits and workers’ compensation premiums and penalties.

Map of Windley Ely Locations

Windley Ely is proud to have locations across Canada:


  • Calgary, Alberta
  • London, Ontario
  • Montréal, Quebec
  • Vancouver, British Columbia

By having WE guiding our safety standards and handling policies we know that we are operating to the same high level as our large national and international clients.

Blue-Con Construction

Management Team

Michael Arblaster

Partner, Paralegal
Mobile : 416-722-9449

Mike is a Partner at Windley Ely and oversees the Appeals division and general claims management operations for many of Windley Ely’s largest clients. Additionally, he is Head of Business Development and Partnerships for Windley Ely. He is responsible for the growth in the TCMP solution and Integrated Claims Management across Canada.

Mike is an expert at creating customized claims management solutions for Canada’s largest employers to maximize client productivity while minimizing overall claims related expenses.

Prior to Windley Ely, Mike worked in the Mergers and Acquisitions Group at TD Securities. During that time, he has advised on over $5 billion in acquisitions across a diverse range of sectors including light manufacturing and consumer products, real estate and natural resources.

Mike holds an MBA from the Richard Ivey School of Business, graduating Magna Cum Laude. He also holds a Bachelors of Science degree from the University of Waterloo, majoring in Physics with a minor in Economics.

Barb Forster

Manager - Claims Management

Barb has been with Windley Ely since 2005 and is a Manager in our Claims Management Section. She and her team manage the Workers’ Comp program for several of Canada’s largest employers in the retail, construction and transportation industry. Her areas of expertise include complex claims management and advising on the impact of experience rating during transactions.

In addition, she oversees the administration of one of Canada’s largest retailers’ Health and Safety program including training on health and safety / injury reporting best practices, rollout of new policies and advising on Ministry of Labour issues. Prior to working at Windley Ely, Barb spent 13 years at the Workplace Safety and Insurance Board (WSIB) providing customer service to Employers and Workers on WSIB information as well as policy and procedures.

Lauren Walls

Manager - Claims Manager
Phone: 519-657-4242

Lauren has been working with Windley Ely since 2008 and is a Manager in our Workers’ Compensation Claims Management Division.  Lauren manages a team of claims specialists with a diverse clientele base, consisting of several of Canada’s largest employers in the retail, construction, transportation, warehousing and mining industries.  Her areas of expertise include complex claims management, developing RTW processes and advising clients on the impact of experience ratings during transactions. 

 

Roy Laird

Team Leader – Appeals and Analytics
Phone: 519-657-4242

Roy is a senior member of the Windley Ely team, having handled workers’ compensation for employers and at the WSIB for over 25 years. 

Roy commenced his experience in the Workers’ Compensation field in 1990 as a Claims Adjudicator with WSIB for four years, developing an investigative approach and a deep understanding of the application of law and policy.  He then moved to private industry for 10 years with one of Canada’s largest contract catering companies, progressing from Claims Manager to National Director Occupational Health and Safety.

Roy has worked in WC Consulting for the last 12 years, managing teams of claim specialists and serving as a trusted advisor on complex claims, appeal representation and WC account management matters to a client base across all sectors.

Roy’s strengths include claims management, analyzing and developing RTW processes, WC financial risk (experience rating) analysis, classification and account structuring, Occupational Health and Safety, and accident investigation, all at a National level. Roy is a licensed Paralegal.

Jeff Tung

Partner
Mobile : 647-926-8691

Jeff is a Partner at Windley Ely in charge of the Claims Management operations and oversees the account management for many of Windley Ely clients. He has also led many projects for Windley Ely clients spanning all areas of Workers’ Comp including reclassification, account restructuring and audit support. In addition, he oversees the development of the WEClaims software platform, a proprietary SaaS platform used by our clients and internally for claims management, reporting and account management. Prior to Windley Ely, he was an Engagement Manager at McKinsey & Company.

He brings significant experience in strategic outsourcing and managed services. He has led several industry shaping deals in the Telecom, Banking and Utility industries. He has successfully negotiated managed service deals totaling in excess of $3 Billion USD in contract value. Prior to McKinsey, Jeff worked at SAP BusinessObjects in their Release Management function where he held various project management and team management roles. Jeff holds an MBA from the Richard Ivey School of Business, graduating at the top of his class. He also holds a Bachelors of Computer Engineering from the University of British Columbia.

Don Morrison

Manager - Claims Management, Paralegal
Mobile : 519-868-8504

Don has been with Windley Ely since 2003. Since 2003, Don has managed a team of claim specialists with a diverse cliental base, including a multinational world leader in supply chain management and a Canadian leader in the logistics market. He has extensive workers’ compensation claims management experience with Ontario’s Workplace Safety & Insurance Board and in the private sector with Compass Group Canada.

Don’s experience consists of claims management, analyzing and developing RTW processes, experience rating analysis, reclassification issues, and account restructuring. Prior to working at Windley Ely, Don developed significant workers’ compensation experience while working at the Workplace Safety and Insurance Board (WSIB) and at Compass Group Canada. Don is a licensed Paralegal.

Alison Gallant

Team Leader – Claims Management
Phone: 519-657-4242

Alison is the Team Leader for the Absence Management accounts at Windley Ely. She has 10+ years of experience in the Insurance and Claims Management industry including work in Disability Management (both short term and long term) Medical terminology and translation, Quality Assurance, and Client Relationship Management. Most recently prior to Windley Ely, Alison worked as an Account Manager and Team Lead managing several national employer’s short term disability program. The team is able to leverage her broad base of knowledge and expertise in complex claims management, RTW process development, workplace accommodation, absence management, disability contract language, and customer service.

Marg Pettit

Manager - Training & Knowledge, Paralegal
Phone: 519-657-4242

Marg is a Paralegal at Windley Ely and along with representing a number of accounts her role focuses on managing complex disability claims (Return to Work or otherwise), and advocating for clients for both board and tribunal appeals. In addition, she also specializes in the development of injury management programs for our clients, and conducting client workshops.

Marg brings 30 plus years of workers’ compensation employment experience, including eight years as a Claims Adjudicator, and nine years as a Claims Training Specialist with Ontario’s Workplace Safety and Insurance Board, and over ten years as a private sector claims consultant. She holds an AIHA Certificate in Occupational Ergonomics Control of Work-Related Musculoskeletal Injuries and Physical Demands Analysis and Ergonomics Certificate.

Martine Coupal

Team Leader – Claims Management
Phone: 855-231-5236

Martine is the team leader for all Quebec Claims Management at Windley Ely and oversees the Montreal Windley Ely location. Martine brings over 10 years of experience in claims management for a variety of employers and has significant expertise of all aspects of the CNESST system including Health and Safety, medical file management and the appeals process. Prior to joining Windley Ely, she was with the APCHQ (Association des professionnels de la construction et de l’habitation du Quebec) in Montreal. Her most recent role at APCHQ was as a Senior Claims Manager serving both clients of the APCHQ mutual as well as a number of Retrospective employers. Beyond claims management knowledge, Martine also has significant knowledge in the Personalized and Retrospective experience rating systems used in Quebec.

In addition to her claims experience, Martine is a certified French/English translator. She also holds a Bachelor of Arts from Université du Québec à Montréal.