FAQ

What are the benefits of outsourcing the management of workplace injury claims vs. keeping these services in-house?

The benefits of outsourcing claims management are not just monetary, they improve your overall business practices and include:

You are able to minimize capital expenditures.
Windley Ely provides access to specialized skills.
By not having to focus your resources on such a small, but crucial part of your business, you will be able to redirect that energy and personnel into the core of your business and focus on your customers.
Save on manpower and training costs
In today’s economy it is important to develop long-term, strategic relations with world class service providers, like those at Windley Ely, to gain a competitive edge.
You will be able to benefit from Windley Ely’s expertise in solving problems for a variety of clients with similar requirements.
While working with Windley Ely you will be acquiring access to best practices and proven methodologies.

Will the quality of services remain the same in every province?

Through constant and consistent training and education, the professionals at Windley Ely are knowledgeable and experienced with the practices and policies of each Worker’s Compensation Board in Canada.

From coast to coast, the professionalism and experience of the consultants at Windley Ely will not waver. Whether your business is small or large, coast to coast we have you covered.

What makes Windley Ely different than all the other claims specialists out there?

Without a doubt it is the people. Our experience and dedication is second to none. Many of our team members have worked in this business for over 10 years. After working in the field (at a provincial WSIB/WCB) for a length of time our senior team made the decision and a commitment to assist employers to understand and maximize their opportunities within this complex legislation.

WE understand that each claim is adjudicated on its own merits and thus needs personal guidance and care. We are able to provide the client with the information necessary for them to make a sound business decision. We treat each clients as if they are our only client.

By engaging Windley Ely, can the management personnel at my company wash their hands of claims management?

In one word, no. Your company must continue to manage the employment relationship with the injured employee. WE will become an external partner and guide your organization every step of the way as well as handle all of the administration and direct communication with provincial compensation agencies.

Your responsibilities will include:

maintaining communication with WE and injured workers with respect to return to work status and ongoing claim challenges
providing WE with relevant medical documentation and correspondence related to workplace injury claims
informing and training your staff on reporting procedures for workplace injury claims
Providing WE with cost and experience rating statements as they are received from workers’ compensation agencies

What is the Return on Investment I can expect from Windley Ely?

While our claims management services may come with a ROI values in excess of 1000% , your ROI depends on many factors including; the size of your business; the risk factors involved with the operational procedures; and the kinds of duties that need to be fulfilled in your everyday business. Many benefits to our services are not included in monetary evaluations.

Many returns are intangible, with every recommendation based not only on individual case management but also tailored to the needs of your business.

For every business trying to compete in today’s global market, time becomes even more essential. Partnering with Windley Ely will allow your staff to remain focused on running your business while having the peace of mind knowing that your legislative obligations are complied with.